Less firefighting.
More moving forward.
Keep your Drupal website working and improving. Get help with bug fixes, critical updates and performance, with ongoing development when your business needs more.
Discuss ongoing support See what we can build
Keep today running. Make room for tomorrow.
Separate issues that need attention now from improvements worth planning. A support conversation should cover both.
- Issues keep interrupting your team
Troubleshooting and fixes
Investigate reported problems and resolve bugs. A separate site audit can help identify additional issues.
- Maintenance is falling behind
Updates and platform upkeep
Critical updates, performance monitoring and deployment workflows keep ongoing maintenance on the agenda.
- The improvement list keeps growing
Support beyond maintenance
Discuss new functionality, commerce improvements and Drupal consulting alongside the support workload.
A clear next step.
At every step.
A starting approach to discuss together. The scope and checkpoints should fit your project.
Review the website
Share the platform, known issues and how the site is maintained today.
Agree priorities and coverage
Define the support scope, communication and SLA terms before work begins.
Resolve and maintain
Address agreed issues and maintenance needs in manageable iterations.
Plan improvements
Keep new requests visible and discuss their priority alongside maintenance.
Before we start.
Questions worth asking before committing to a project.
Can you support a site built by another team?
Send the website address, Drupal version if known and a summary of the issues. The first step is to understand the existing site and agree what support would involve.
What response time can we expect?
Response times, coverage and escalation are agreed in the SLA. Tell us your operating hours and the business impact of an issue so these requirements are explicit.
Can support include new features?
Yes. Custom development is part of the published support offer. The feature scope and its priority need to be agreed alongside ongoing maintenance.
What needs attention?
Share the issue or the kind of ongoing help you need. Do not include passwords or access credentials.
sales@zanzarra.comNext: review and send your email. We can use your brief to discuss scope, questions and possible next steps.
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